Customer Reviews

Quick service good quality and fair prices

Russ and his entire team take the time to do the service and the follow up on my car, AND I LOVE, LOVE, LOVE their free drop off and pick up service to Beaver Brook!

My car broke down in this area and I live a few hours away. Russ’s shop was able to take my car in, give it a full diagnostic, and price the work that needed to be done in a timely manner. What really peeked my interest about this shop was the fact that they sent pictures and explain what needed to be done and why. Thank you for your help guys.

Well-oiled machine! Best mechanic shop in the area.

Decent shop - prices went way up over the years. The service used to include a complimentary vehicle inspection which includes pictures of findings and an easy-to-follow e-report of the results categorized as either "Good", "Needs Future Attention", or "Needs Immediate Attention". The report was so comprehensive and well organized, but for some reason, I didn’t receive one on every repair. The service seems very high tech: e.g. text messages of real-time updates and even a customer service portal to keep track all of your vehicles' maintenance history. The staff is very professional and friendly. The estimates are very reasonable and given up-front so that there are no surprises. I even accidentally got my dates mixed up and dropped off my vehicle a day early, and Russ's Wrench still fit my car into their busy schedule without even pointing out my mistake - WOW, that's incredible customer service!

Excellent, professional and affordable service. I'm a new customer and I am returning for preventive maintenance after a major repair in August, because I trust this facility.

I brought my Volvo XC60 to Russ's Wrench from a recommendation from my dear old sister. I had all my belts replaced as well as coolant system and fuel injection service. The whole process from beginning to the end was seamless. They kept you informed of your cars progress and even provided an estimate up front so no surprises like going to the dealership. I couldn't have asked for better service. It was a little bit of a drive but well worth the trip. A+++ in my book.

These guys are the best. They let you know the health of your car and they aren't pushy for you to get things done. Would highly recommend.

Great place, great service, friendly and easy.

Russ's Wrench Auto Repair... What can I say? Well, this is the second time I've used them to service my vehicle since I've moved to Annandale and their services has been impeccable on each occasion. Not only was the customer service experience great but, the prices are were very reasonable even during these trying times. One of the attributes that I adored about RWAR, is the detailed report that was broken-down and provided to me for proper knowledge, and a level of comfort on what was found during vehicle inspection. The report also includes videos\photos to substantiate their findings with detailed explanation on each component. I'd like to thank Alex and the rest of their certified technicians for great record keeping and services. Anyone reading this, please note that Russ's is the go to shop for all your vehicle needs. If you haven't done so already, please consider giving them a try. You will not be disappointed (in my opinion). Not for nothing, I just added a second vehicle to my account as they're now solidified as our neighborhood mechanic. -Patrick M.